1. What types of vases do you offer?
We offer a wide range of vases, including ceramic and porcelain vases. Our collection includes modern, vintage, minimalist, and decorative styles to suit various home decors.
2. Are your vases handmade or factory-produced?
Our vases include both handcrafted and machine-made designs. Each handmade vase is unique, with slight variations in texture and color, making them one-of-a-kind pieces.
3. Do you offer custom-designed vases?
Yes! We provide custom vase designs based on your preferences. You can choose the material, size, color, and engraving options. Contact our support team for more details.
4. How do I care for and clean my vase?
For porcelain and ceramic vases, clean with warm soapy water and a soft cloth. For metal vases, use a dry or slightly damp cloth to prevent oxidation. Avoid using harsh chemicals to preserve the finish.
5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal and Stripe. Secure transactions are our priority.
6. Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times vary by destination. You can check estimated shipping costs at checkout.
7. How long does shipping take?
Domestic orders typically arrive within 7-11 business days, while international orders may take 15-20 business days. Expedited shipping options are available at checkout.
8. What is your return and refund policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it in its original condition for a full refund or exchange. Custom and personalized orders are non-refundable unless defective.
9. What should I do if my vase arrives damaged?
Please contact our support team within 24 hours of receiving your order. Provide clear photos of the damage, and we will arrange for a replacement or refund.
10. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use the tracking link to monitor your shipment status in real time.
10. How do I contact customer support?
For any inquiries, email us at cs@optinfactor.com or use the live chat feature on our website. Our support team is available Mon – Fri, 8:00 AM – 5:00 PM (EST).