At Optinfactor Store, customer satisfaction is our priority. If you are not completely happy with your purchase, please review our refund policy below.

1. Refund Eligibility

  • Refunds are available within 30 days of the delivery date.
  • The product must be unused, in original condition, and include all packaging, tags, and accessories.
  • A valid proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

We do not offer refunds for:

  • Personalized or custom-made products.
  • Clearance or final sale items.
  • Used, assembled, or damaged products not due to our fault.
  • Items without original packaging.

3. Refund Process

  • Request a Refund: Contact our customer support at cs@optinfactor.com with your order details and reason for refund.
  • Approval & Instructions: Our team will review your request and provide return instructions if eligible.
  • Processing Refund: Once we receive and inspect the returned item, we will process your refund within 7 days.

4. Refund Method

  • Refunds will be issued to the original payment method used at checkout.
  • Processing time depends on your bank or payment provider.

For any further assistance, please contact our support team at cs@optinfactor.com or +447466492356.